Terms & Conditions

These terms and conditions apply to all journeys and services arranged by Africa Desired Destinations (“we”, “us”, “our”), based on Mawala Avenue, Arusha, Tanzania. By confirming a booking, you (“you”, “the client”) agree to these terms on behalf of everyone travelling in your party. Please read them together with your proposal and booking confirmation, which set out the details specific to your journey.

We design and arrange tailor-made journeys. Many services — such as accommodation, flights, transfers and some activities — are provided by independent suppliers, including our accommodation partners. Those suppliers' own terms and conditions may also apply to your booking, and we will tell you about any that affect you.

Proposals are prepared based on the information you give us and on availability at the time. Prices and availability are not guaranteed until your booking is confirmed in writing. Please check your proposal carefully and let us know about anything that needs to change.

A booking is confirmed when we have received your acceptance of the proposal, the details of every traveller and the deposit set out in your proposal, and when we have issued a written booking confirmation. Deposits secure accommodation and services with our suppliers and are non-refundable unless your booking confirmation says otherwise.

The balance is due by the date shown in your booking confirmation. If payment is not received on time, we may treat the booking as cancelled by you and apply the cancellation charges below. Prices are quoted in US dollars unless stated otherwise. Bank and transfer charges are the responsibility of the client, and payments must arrive in full.

Our prices include the services listed in your proposal. Government taxes, national park and conservation fees, and other charges set by third parties may change after booking. If they do, we may need to pass the change on to you, and we will explain why. Items not listed — such as international flights, visas, travel insurance, gratuities and personal expenses — are not included.

If you wish to change or cancel your journey, please tell us in writing as soon as possible. Changes are subject to availability and may incur supplier charges. Cancellation charges are set out in your booking confirmation and increase as the travel date approaches; some properties apply their own stricter policies, which we will share with you before you book. We strongly recommend travel insurance that covers cancellation.

Occasionally we may need to make changes — for example, because of weather, road or park conditions, flight schedules or supplier availability. We will always try to offer an alternative of a similar or higher standard. If we have to cancel your journey for reasons within our control, we will offer you an alternative or a refund of the money you have paid us.

We are not responsible for changes or cancellations caused by events beyond our reasonable control, such as natural disasters, extreme weather, epidemics, political unrest, government action or airline failure. In such cases we will help you make alternative arrangements and recover any refunds available from suppliers.

Comprehensive travel insurance is a condition of booking. It must cover medical expenses, emergency medical evacuation and repatriation, and should also cover cancellation, curtailment, baggage and personal liability. Please provide your policy details before travel.

You are responsible for holding a valid passport (generally valid for at least six months beyond your travel dates, with blank pages), the visas you need for Tanzania and any other countries you visit, and the vaccination certificates required for entry. Please consult your doctor or a travel clinic well before departure for advice on vaccinations, malaria prevention and any health conditions. Tell us about any medical, dietary or mobility needs so that we can plan accordingly.

Safari travel involves wild animals, remote locations and natural hazards. Please follow the instructions of your guides and camp staff at all times, respect park regulations and local customs, and never approach or feed wildlife. We may end the services of anyone whose behaviour endangers themselves or others, without refund.

We take care in selecting suppliers and arranging your journey. We are not liable for loss, injury, damage or delay caused by the acts or omissions of independent suppliers, by you or your party, or by events beyond our reasonable control. Where we are liable, our liability is limited to the price of the services concerned, except where the law does not allow it to be limited. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law.

If something is not right during your journey, please tell your guide, the property or us straight away so that we can try to put it right on the spot. If you remain unhappy, write to us at info@africadesireddestinations.com within 28 days of your return and we will respond promptly.

The content of this website is provided for general information. We work to keep it accurate, but descriptions, availability and prices may change. Photography and films on this site are used courtesy of our accommodation partners and photographers and may not be reproduced without permission.

We handle your personal information in line with our Privacy Policy.

These terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have jurisdiction over any dispute, without affecting any mandatory consumer rights you have in the country where you live.

Africa Desired Destinations
Mawala Avenue, Arusha, Tanzania
info@africadesireddestinations.com
+255 786 057 919 · +255 788 554 503